Refund Policy for HEIPTV

At HEIPTV, we want to ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be processed.

1. Refund Eligibility:

a. Unused Months:

  • Refunds will only be issued for unused months of service.

b. Cancellation Request:

  • To request a refund, users must submit a cancellation request through our customer support portal.

2. Refund Process:

a. Timeline:

  • Refunds will be processed within 14 days of receiving a valid cancellation request.

b. Method:

  • Refunds will be issued through the same payment method used for the original transaction.

3. Charges for Used Months:

a. Partial Refunds:

  • Used months of service will be charged at the standard monthly rate, deducted from the refund amount.

4. Exceptional Circumstances:

a. Service Issues:

  • If the refund request is due to service issues, HEIPTV may offer alternative solutions or compensation on a case-by-case basis.

5. Contact Information:

For refund requests or inquiries, please contact our customer support team at

By using HEIPTV, you agree to the terms outlined in this Refund Policy.

Thank you for choosing HEIPTV. We strive to provide an exceptional IPTV experience while maintaining transparency and respect for your privacy