Effective Date: 21/07/2024
Thank you for choosing HEIPTV. We strive to provide the best IPTV experience possible. Please read our refund policy carefully to understand your rights and obligations.
1. General Refund Policy
- Refunds are available only for unused portions of your subscription.
- Once you start using our service, refunds will only be provided for the remaining months of your subscription period.
2. Eligibility for Refund
- New Subscribers: If you are not satisfied with our service within the first 30 days of your subscription, you may request a full refund.
- Ongoing Subscriptions: For any ongoing subscription, refunds will be calculated based on the unused months remaining in your subscription period.
3. How to Request a Refund
- To request a refund, please contact our customer support team at service@heiptv.com with your subscription details and reason for the refund request.
- Refund requests must be submitted within 14 days of the issue that prompted the request.
4. Processing Refunds
- Approved refunds will be processed within 7-10 business days.
- Refunds will be credited back to the original payment method used for the purchase.
5. Non-Refundable Items
- One-time purchases and promotional offers are non-refundable.
- Any service used or partially used does not qualify for a full refund.
6. Changes to Our Refund Policy
We may update our Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
7. Contact Us
If you have any questions regarding this Refund Policy, you may contact us using the information below:
- Email: service@heiptv.com
Thank you for your understanding and cooperation.
